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Business Transformation

We partner with information technology organizations to address their most pressing challenges.
From Organizational Change Management to Business Analysis and everything in between, we will work in close collaboration with your team to achieve your organization’s strategic objectives.
Challenge
A large Federal human capital information technology organization required assistance with the lifecycle sustainment of its portfolio of enterprise HR systems and tools. The organization required support with the maturation of its human capital technology processes, development of a robust Organizational Change Management capability and an array of other professional services focused on maturing the organization’s internal business processes and supporting its strategic objectives.
Solution
We built a team of high-quality professionals with diverse skillsets matrixed across the client’s organization to engage with key stakeholders to deliver on the client’s business transformation goals:
- We engaged with the client’s HR community of leaders to improve and sustain the way human capital information technology transactions are processed across the Department,
- Our team of business analysts worked in close coordination with management to develop process maps for the development of new system functionality,
- We developed dashboards using Microsoft Power BI for client leadership that are used for predicting employee turnover, identifying workforce skill gaps, and improving employee engagement,
- An HR data warehouse was developed to be the primary data repository for hosting human capital data from disparate HR information systems. Application interfaces and data marts were built connecting the HR data warehouse to several internal systems that provided an efficient data transfer between the systems using a commercial off-the-shelf (COTS) middleware solution,
- We developed strategic roadmaps to guide the client’s business transformation strategy,
- We streamlined employee onboarding by eliminating duplicative processes across the Department,
- We provided Organizational Change Management expertise to assist end users and impacted stakeholder groups across the Department with preparing for new system releases. We developed an enterprise-level change management framework, which includes recommendations for increasing end user adoption (the number one customer concern for system changes), roles and responsibilities, and program lifecycle change management activities,
- In support of User Acceptance Testing (UAT) efforts, we reviewed the vendor-developed UAT plan and the test scripts for users to follow. Prior to testing, validation of the Functional Design Document (FDD) and Requirement Traceability Matrix (RTM) was performed to determine how the requirements have been configured and implemented in the system,
- We held quarterly facilitation sessions with the organization’s executive leadership to discuss the strategic direction of the organization and to identify possible changes to the mission strategy,
- We facilitated strategy sessions with executive leadership to identify and prioritize projects based on key business drivers and updated the Strategic Roadmap accordingly. We maintained the Roadmap for use in a variety of presentations to executive leadership and governing bodies to provide an accurate snapshot of program and project milestones,
- We documented As-Is and To-Be processes and associated meta data tables for complex management initiatives across multiple swim lanes,
- We identified gaps in defect management processes and facilitated meetings with stakeholders to understand the issues through root cause analyses, resulting in more efficient and streamlined processes,
- We provided strategic communications support for pre- and post-deployment of HR system releases by drafting emails, newsletters, talking points, and strategic messaging using PowerPoint presentations for executive leadership,
- We supported the customer with planning support for annual and quarterly “roadshows,” which were outreach efforts to over 5,000 system users in the field to answer their questions and address their concerns as they relate to the client’s human capital technology initiatives. We developed briefing materials and facilitated face-to-face sessions with system users while also capturing and distributing feedback from the stakeholders based on these sessions. We also provided meeting facilitation with executive leadership for sessions that addressed team building and team communications.
- We assisted the client with understanding and transitioning to Franchise Fund operations by preparing the business plan, planning the transition, and navigating the ambiguity associated with Franchise Fund processes and governance structure, which resulted in a successful transition.
Success
In providing these professional services, Summit successfully executes services to improve management outcomes and provide tangible results towards meeting the client’s business transformation objectives.
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