An Agency required compliance support with departmental Audit Readiness requirements.
Summit identified and mapped IT processes critical to the day to day operations of the Agency’s business. We developed process maps that identified capability gaps and deficiencies within the “as-is” process and provided recommendations for aligning these processes to industry best practices, such as ITIL v.3, CMMI and Lean Six Sigma. Summit delivered recommendations for streamlining the agency’s processes by eliminating redundant and manually-driven steps and migrating to a standards-based, technology driven solution.
The result was the realignment of IT processes that are based on proven methodologies for optimum performance. Summit’s efforts helped transform the Agency’s inefficient, cost prohibitive business practices to ones that promote efficiency, accountability and effectiveness in meeting program objectives.